Careers
Digital Care Officer
Operations
Permanent

Job Summary

To support to our clients via phone, email and chat related to our company’s platform. Providing knowledge, diagnose and  troubleshoot all platform issues.

Job Responsibilities

  • Serve as point of contact for customers/users who seek for an assistance and provide work around for customers.
  • Act as primary point of contact for user of the library’s digital services and resources.
  • Walk the customer through the problem-solving process and follow-up until the case closed.
  • Work with IT to investigate root cause and response to customers.

Experiences

  • Bachelor degree in IT or related field.
  • 3+ years of experience in a service/help desk field.

Knowledge & Skills

  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic issues, attention to detail.
  • Good communication skills both written and speaking
  • Customer-oriented and cool-tempered
  • Good n MS Office programs

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