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Digital Care Officer

Job Summary

To support to our clients via phone, email and chat related to our company’s platform. Providing knowledge, diagnose and  troubleshoot all platform issues.

Job Responsibilities

  • Serve as point of contact for customers/users who seek for an assistance and provide work around for customers.
  • Act as primary point of contact for user of the library’s digital services and resources.
  • Walk the customer through the problem-solving process and follow-up until the case closed.
  • Work with IT to investigate root cause and response to customers.


  • Bachelor degree in IT or related field.
  • 3+ years of experience in a service/help desk field.

Knowledge & Skills

  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic issues, attention to detail.
  • Good communication skills both written and speaking
  • Customer-oriented and cool-tempered
  • Good n MS Office programs

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