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Technical Support

Job Summary

Technical Support will be responsible to resolve technical incidents quickly and efficiently in a timely manner in order to comply with the SLAs. This also include work through finding the root cause of the incident and process or suggestion what to do to avoid it happening again.

Job Responsibilities

  • Coordinate with related parties (such as developer, infrastructure teams, etc.) in troubleshooting and resolving issues to conclude root cause and solution.
  • Resolve technical incidents, provide a resolution or workaround within the required SLA
  • Participant in post-incident review to verify all incidents have been solved with clear root cause, solution and preventive action.
  • Support PVT: handle batch, check production log and investigate issue during PVT
  • Prompt response to technical support required on the assigned on-call basis.


  • Undergraduate degree on Bachelor’s or Master’s Degree in Computer Engineering, Computer Science, Information Technology or related
  • 3+ years of experience in IT infrastructure projects of handling multiple projects concurrently with successful project delivery.

Knowledge & Skills

  • Good knowledge of SQL/NoSQL Database (e.g. MySQL, MongoDB), can write effective SQL statements.
  • Good understanding and working experience in working with logging and monitoring tools such as Kibana, Grafana.
  • Knowledge of Web technology and related (e.g. Java, RESTful, SOAP, XML, JSON)
  • Knowledge of Could platform (e.g. AWS, Azure) and DevOps tools (e.g. Docker, Jenkins, Gitlab)
  • Good problem analysis, analytic & systematic thinking
  • Ability to complete assigned tasks on time.
  • Good in teamwork, collaboration, positive attitude and good interpersonal skills.
  • Ability to work effectively under pressure, self-motivated and goal oriented.

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