Digital Care
Job Summary
  • To deliver the best digital banking sales and services experience in Thailand
  • Support digital customers, branch, call centers and relationship managers who serve digital customers
Job Responsibilities
  • To improve and develop the process for new product and service
  • Respond to customers complaints and ensure those problems are resolved effectively
  • Troubleshooting all issues which related Easy Net and Easy App, finding customer pain points with new product and service
  • Conduct train the trainer class, Branch Buddy and Call Center
  • Take part in giving requirements to improve current products and develop the process for new product and service
Knowledge, Skills and Competency
  • Bachelor degree in business administration or related fields.
  • 3+years in banking field, Internet banking is required
  • Capable of troubleshooting, and problem solving for customer complaints
  • Strong writing, negotiation, time-management, prioritization, and communication skills
  • Strong problem solving and analytical skills
  • Ability to communicate with more technical IT teams
Challenge of the Job
  • Syncing digital strategic directions with various business units and management
  • Keeping up to an ever-changing consumer behavior environment
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